Return & Refund Policy
ASU Active Returns Policy
At ASU Active, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy.
Return Eligibility:
- Items must be returned within 30 days of the purchase date.
- Products must be unworn, unwashed, and in their original condition with all tags attached.
- Sale items are final and cannot be returned.
- DIRTY/WORN CLOTHING OR PIECES MISSING TAGS/LABELS WILL NOT BE REFUNDED!
How to Initiate a Return:
1. Please email our customer service team at support@asuactive.com with your order number and the reason for your return.
2. You will receive a return authorization (RA) number and further instructions on how to return your items.
Refund Process:
- Once we receive your returned item, our team will inspect it and process your refund within 5-7 business days.
- Refunds will be issued to the original payment method used at the time of purchase.
Exchanges: If you would like to exchange an item for a different size or color, please return the original item following the steps above and place a new order for the desired item.
Contact Us: If you have any questions regarding our returns policy, please contact us at support@asuactive.com.
Thank you for choosing ASU Active!
We appreciate your support and look forward to serving you again.