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Return & Refund Policy

ASU Active Returns Policy 


At ASU Active, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy. 

Return Eligibility:

 - Items must be returned within 14 days from the day you received them.

 - Products must be unworn, unwashed, and in their original condition with all tags attached. 

 - Sale items are final and cannot be returned.

 - ⁠DIRTY/WORN CLOTHING OR PIECES MISSING TAGS/LABELS WILL NOT BE REFUNDED! 


How to Initiate a Return: 

1. Please email our customer service team at support@asuactive.com with your order number and the reason for your return. 

2. You will then receive further instructions on how to return your items.  

Refund Process:

 - Once we receive your returned item, our team will inspect it and process your refund within 5-7 business days. 

- Refunds will be issued to the original payment method used at the time of purchase. 


Exchanges:

If you wish to exchange an item for a different size or color, please return the original item to us. Once we receive it and confirm it’s in its original condition, we will ship out the new item.

ATTENTION: Please note that all shipping costs for returns and exchanges are the responsibility of the customer.


Contact Us:

If you have any questions regarding our returns policy, please contact us at support@asuactive.com


Thank you for choosing ASU Active! 

We appreciate your support and look forward to serving you again.